Terms of Service

The rules for using Cara Web, a web service where you chat with fictional AI characters. Cara Web is operated by Itaimi Global Inc. in the Republic of Korea.

Last updated October 28, 2026 · Effective October 28, 2026 · Version 2026-10-28d

1. About these Terms #

These Terms of Service ("Terms") are an agreement between you and Itaimi Global Inc. (이타이미글로벌 주식회사) ("we", "us"). They apply to Cara Web at chat.caraaichat.com and everything we offer there (the "Service").

Our Community Guidelines are part of these Terms. Our Privacy Policy explains how we handle your personal information.

Cara Web is a separate service from the Cara mobile app on the App Store and Google Play. Accounts, conversations, purchases and data are not shared between them, and the app's own terms apply to the app.

You accept these Terms when you confirm them at your first sign-in. If you do not agree, do not use the Service.

2. Who operates the Service #

Company: Itaimi Global Inc. (이타이미글로벌 주식회사)
Representative: Kyung Hoon Lim (임경훈)
Business registration number: 410-88-02969
Mail-order sales registration number: 2024-성남분당A-0645
Address: Unit A-054, Room 205, 2F, Bokjeong Building, 54 Maehwa-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
Email: support@karakoa.io
Phone: 050-6427-3800 (+82-50-6427-3800)
Hosting provider: Google Cloud (Google LLC)

3. Who can use the Service #

You must be at least 16 years old to use the Service. At your first sign-in you confirm that you meet this age requirement and tell us your birth year. We do not ask for your full date of birth.

If you are under the age of legal adulthood where you live, you may use the Service only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf.

If we learn that a user is under 16, or that a user gave a false age confirmation, we may suspend or delete the account. Some features may require a higher age or additional verification in some countries. We will tell you before such a requirement applies to you.

You may not use the Service if we have previously banned you, or if the law that applies to you forbids it.

Mature characters and images. Some characters are marked as mature (shown with a fire icon) and may involve content intended for adults. Image generation also requires the adult age confirmation below. Before you open a mature character or create an image, you must confirm that you are at least 18 years old, or older if the law where you live sets a higher age for such content. This is a self-declaration: we record when you confirmed it, but we do not check identity documents.

Do not confirm that you meet the age requirement if you do not. If you are not old enough, you may still use the rest of the Service.
You can hide mature characters at any time with the "Show NSFW characters" setting. While it is off, mature characters are hidden and cannot be opened.
We may require additional age verification, or limit or turn off mature characters or image generation, in some countries or for some accounts, for example where the law requires it. We may also remove access if we have reason to believe an age confirmation is false.

4. Your account #

You need a Google account to use the Service. When you sign in with Google, we receive your name, email address, profile photo and Google account identifier, as described in the Privacy Policy.

Your account is for you alone. Do not share it or let anyone else use it.
Keep your Google account secure. You are responsible for activity on your account unless it results from our failure to protect it.
Tell us at support@karakoa.io if you think someone else has used your account.

5. AI characters and AI-generated replies #

You are talking to AI. Characters on the Service are fictional. They are not real people, and no person writes their replies.

Replies are generated automatically by AI models. By default we use Google Gemini models. Where we offer them, you can choose other AI models for a conversation, including third-party models such as DeepSeek. All text models run on Google Cloud Vertex AI, operated by Google for us.
If you ask for an image, the Service writes an image description from the recent conversation and sends it to our image generation provider, ModelsLab, which runs outside Google Cloud. The finished image is stored in our own storage and shown only to you. Images show the character, are generated automatically, and may not match what you expect.
If you play a reply aloud, the reply text is sent to our voice provider, xAI, which also runs outside Google Cloud, and the audio is generated automatically. Voices are synthetic and do not belong to a real person.
AI replies can be wrong, out of date, inconsistent, or unexpected. Characters may claim things about themselves or the world that are not true.
Replies are not professional advice. Do not rely on them for medical, mental health, legal, financial or other important decisions. Talk to a qualified professional instead.
The Service is not an emergency or crisis service. If you or someone else is in danger, contact local emergency services. Our Community Guidelines list crisis resources.
Any resemblance between a character and a real person is unintended.

To keep conversations consistent, the Service stores your conversation history and a summary of what a character should remember about your conversation (character memory). You can delete conversations at any time.

6. Free use, limits and changes #

You can use the Service for free within daily limits for messages, images and voice replies that we show in the Service. Cara Plus subscribers get higher limits (section 7). We may change limits, features and available characters or engines. We will try to give reasonable notice of changes that significantly reduce what you can do.

We work to keep the Service available, but we do not promise that it will always be available, uninterrupted or error-free. We may pause the Service for maintenance or security reasons.

7. Subscriptions and payments #

Cara Plus is an optional paid subscription. This section sets out the terms of buying it, in addition to the rest of these Terms. You can keep using the Service for free without it.

Cara Plus renews automatically until you cancel. Monthly plan: Renews at $9.99 every month until you cancel. Cancel anytime in Settings; access continues until the end of the paid period. Yearly plan: Renews at $79.99 every year until you cancel. Cancel anytime in Settings; access continues until the end of the paid period. We do not refund partial periods, except where the law requires it.

What Cara Plus includes #

Up to 1,000 chat messages a day.
Up to 10 images a day, in Quality mode and without a watermark.
Up to 30 voice replies a day.
Daily limits reset at midnight in your time zone.
Cara Plus on Cara Web is separate from any subscription in the Cara mobile app. One does not unlock the other, and each is cancelled where it was bought.

Price, billing and automatic renewal #

Cara Plus costs $9.99 a month (monthly plan) or $79.99 a year (yearly plan), billed in US dollars (USD). Your bank or card issuer may add its own currency conversion or foreign transaction fees.
Prices may not include sales tax, VAT or other taxes where they apply. Any tax is shown on the checkout page before you pay.
Before you pay, we show the price, the billing period, that the plan renews automatically, and how to cancel, next to the subscribe button and on the checkout page. You agree to these terms, including automatic renewal, when you confirm the payment on the checkout page.
We charge the first period when you subscribe. The subscription then renews automatically at the end of each period, one month or one year later, and we charge the same payment method the price for the next period, until you cancel.

Cancelling #

You can cancel at any time online, in Settings or on the shop page. You do not need to contact us, but you can also ask us to cancel at support@karakoa.io.
Cancellation takes effect at the end of the period you have already paid for. You are not charged again, and you keep Cara Plus until that date. After it, your account returns to the free limits.
Until the paid period ends, you can undo the cancellation from the same place.
Deleting your account cancels Cara Plus immediately, without a refund for the rest of the paid period, and the benefits end at once.

Refunds #

Payments are not refundable, and we do not give refunds or credits for partial periods, including when you cancel partway through a period, except where the law requires a refund. If the law where you live gives you a right to withdraw from an online purchase or to get your money back, that right still applies.

If you think you were charged by mistake, write to support@karakoa.io and we will look into it.

Failed payments #

If a renewal payment fails, it is tried again over the following days, and you keep Cara Plus while that happens. If the payment still fails after these retries, your subscription may end and your account returns to the free limits. You can subscribe again at any time.

Price changes #

We may change the price of Cara Plus. We will tell you in the Service or by email at least 30 days before a new price applies to you, and it applies from your first renewal after that notice period. If you do not want to pay the new price, cancel before that renewal and you will not be charged it.

Who processes payments #

Payments are processed by TagadaPay on its own checkout page. You enter your card details on TagadaPay's page. They go to TagadaPay and never reach our servers. We receive only TagadaPay's customer and subscription ids, your plan, its status and when the current period ends, as described in the Privacy Policy. TagadaPay's own terms may also apply to the payment.

8. Your content and AI outputs #

You keep the rights you have in the messages you send ("your content"). You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and transmit your content, including to the AI model you use and, when you ask for an image or play a reply aloud, to our image or voice provider, only as needed to run the Service, keep your history and character memory, keep the Service safe, comply with the law, and improve the Service as described in the Privacy Policy. Improving the Service can include evaluating and tuning AI models; you can turn this use off at any time in Settings, and turning it off applies from then on. This licence ends when your content is deleted, except for copies we must keep as described in the Privacy Policy and except that content already used to evaluate or tune a model before deletion or before you turned the setting off stays reflected in that model.

Replies and images generated for you ("outputs") are provided for your personal, non-commercial use under these Terms. Outputs are produced automatically, may be similar to outputs produced for other users, and may not be protected by copyright. We do not promise that an output is original or that you can use it for any particular purpose.

You are responsible for your content and for how you use outputs. Do not send content you do not have the right to share, and do not present outputs in a way that misleads others, for example by claiming that a real person wrote or said them.

Generated images show our characters, which belong to us (section 12). You may keep and view images for yourself. You may not use them commercially, present them as photos of a real person, edit them to look like a real or identifiable person, remove any marking that shows they are AI-generated, or share them in a way that breaks the Community Guidelines or the law. Mature images must not be shown to anyone under 18 or anyone who has not agreed to see them.

9. Rules of use #

You must follow the Community Guidelines. In particular, you must not:

break the law, or use the Service to plan or help with illegal activity
create or request sexual content involving minors or anyone who appears to be a minor
create content that sexualizes, harasses, threatens or impersonates real people, or try to make a character or image look like a real person
access the Service with bots, scripts or scrapers, or resell or share access to it
get around daily limits, filters, bans or other restrictions, including by using several accounts
try to extract the instructions, prompts or code behind the Service or its characters, or probe, overload or disrupt our systems
copy, modify, reverse engineer or build a competing product from the Service, except where the law allows it

10. Safety, reports and moderation #

Messages are checked automatically by a word filter. The filter may block a message before it is sent to an AI engine. Image requests and images may also be checked automatically and blocked.
You can report any AI reply or image from the chat screen. A report sends the reported message or image and the related conversation to our team.
Authorized staff may review a conversation when it is reported, or when we need to investigate abuse, a security problem or a legal issue. Every staff view of a conversation is logged.
We do not monitor all conversations and we are not required to. We act on reports, filter results and legal requests.

If you break these Terms, we may block or remove content, limit features, or suspend or close your account. We choose the action based on how serious the problem is and whether it has happened before. Where the law allows, we will tell you what we did and why.

If you think we made a mistake, write to support@karakoa.io within 30 days. A person will review your request and reply.

11. Deleting your account and ending these Terms #

You can delete individual conversations, or your whole account, at any time in the Service. Deleting your account ends these Terms between us. If you have Cara Plus, deleting your account cancels it immediately, without a refund for the rest of the paid period (section 7). What we delete and what we keep, and for how long, is described in the Privacy Policy.

We may end these Terms or close your account if you seriously or repeatedly break them, if we have to by law, or if we stop offering the Service. If we stop offering the Service, we will give at least 30 days' notice where possible so that you can stop using it.

Sections that by their nature should continue after these Terms end (for example sections 8 and 12 to 18) continue to apply.

12. Our rights #

Itaimi Global Inc. and its licensors own the Service, including the software, design, brand, characters, character descriptions and images. These Terms give you a personal, non-transferable right to use the Service as intended. They do not give you any other rights to our materials.

If you send us feedback or ideas, we may use them without owing you anything.

13. Third-party services #

Sign-in is provided by Google, and replies are generated by AI models from Google and other developers that run on Google Cloud. Images are generated by ModelsLab (operated by M Studio AI, Inc.), and voice replies by xAI (X.AI LLC). Cara Plus payments are processed by TagadaPay on its own checkout page. Your use of your Google account is governed by Google's terms. We are not responsible for third-party websites that the Service links to.

14. Disclaimers #

To the extent the law allows, the Service is provided "as is" and "as available", for entertainment and general conversation. We do not promise that replies will be accurate, complete, appropriate or suitable for any purpose.

Nothing in these Terms limits rights that you have as a consumer under the law of the country where you live and that cannot be waived by contract.

15. Limitation of liability #

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill, arising from the Service or these Terms.

To the extent the law allows, our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the three months before the claim arose and (b) USD 100.

These limits do not apply to liability caused by our intentional misconduct or gross negligence, to death or personal injury caused by our negligence, or to any other liability that cannot be limited under applicable law.

16. Governing law and disputes #

If you have a problem with the Service, please contact us first at support@karakoa.io. Most issues can be solved this way, and we will try to resolve yours within 30 days.

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-law rules. Disputes will be heard by the competent court in the Republic of Korea under the Korean Civil Procedure Act.

If you are a consumer living in another country, this choice of law and court does not take away the protection of mandatory consumer laws of your country, or your right to bring proceedings in the courts where you live.

17. Changes to these Terms #

We may update these Terms, for example when the Service or the law changes. We will post the new version on this page with a new version date. For changes that matter to you, we will tell you in the Service or by email at least 7 days before they take effect, or at least 30 days before if a change is unfavourable to you.

If you do not agree to a change, you can stop using the Service and delete your account before the change takes effect. If you keep using the Service after that date, the updated Terms apply.

18. General terms #

These Terms, together with the Community Guidelines and any purchase terms we show you, are the whole agreement between you and us about the Service.
If a court finds part of these Terms invalid, the rest stays in effect.
If we do not enforce a right straight away, we can still enforce it later.
You may not transfer your rights under these Terms. We may transfer them as part of a merger, acquisition or sale of the business, and we will tell you if that happens.
These Terms are written in English. If we publish a translation and the versions differ, the English version applies unless the law requires otherwise.

19. Contact #

Questions about these Terms: support@karakoa.io. Post: Itaimi Global Inc., Unit A-054, Room 205, 2F, Bokjeong Building, 54 Maehwa-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea.